Fabulous Customer Service

I emailed Jan at Diamond Brokers of Florida who was extremely helpful in finding the diamond I was looking for. I had specs, pictures, a copy of the cert, brilliance scope, and a sarin analysis emailed to me almost immediately. I already had more information about the diamond than I did at any B&M store, or other online store. It was clear after a few emails that Jan really is interested in finding the perfect diamond for someone and not just making a sale. She was very responsive to all of the emails and questions I had. When I wasn’t sure of a setting, she emailed me with several settings and had several on her web site for me to choose from. Once I decided on a diamond and setting that I liked, I decided to place the order with Jan. She was very easy to deal with and extremely helpful. I was informed throughout the entire process, which made me feel very comfortable. I received the ring last week and it is beautiful. Before it was shipped Jan sent me the tracking number and some pictures. The ring arrived triple boxed and in a very nice case. The ring is gorgeous and is very sparkly. The diamond is set very nicely as well. Jan & Brad spent a lot of time not only on helping me find the diamond/setting I was looking for, but also on setting the diamond.

I would highly recommend DBOF to anyone. Jan makes the process so easy and comfortable, you won’t have any doubts or worries about buying a diamond online. The diamonds are top quality, their customer service is fabulous, and the bench work is great! Thank you so much DBOF!!

Ken