Fabulous Customer Service

I bought a pair of round brilliant diamond studs from DBOF a couple of weeks ago and a friend brought them back for me from the States.

DBOF has FABULOUS customer service. It was the first time purchasing diamonds off the Internet for me and I was very apprehensive buying stones unseen, in addition to that I did not reside in the U.S. However I was also very discouraged by the high prices in the B&M shops here. I actually emailed another vendor, but Jan was the fastest and most consistent in replying. She sent me pictures of the AGS reports, brilliancescope reports and loose stones. She also answered the many questions I had and did not get impatient at all when I kept bugging her.

I am really happy with the earrings and the quality of the stones. I would have had to pay 60% or more above the amount for the same here. Everyone who has seen the earrings so far thinks the size of the earrings are larger than they actually are and that they give off a lot of fire and light. It has been a great experience buying from DBOF and I would definitely like to do so again when the opportunity arises.

Kerry Goh